We’ve traveled on Island Air many times, which is our fault.  They often have the lower prices, and that’s what sucks us in.  Never again will any of us fly between any Hawaiian Islands with Island Air.

HISTORY

In the past, we’ve flown with Island Air and incurred long delays lasting up to 6 hours!  If you’re deciding between another carrier and Island Air, you will probably get there faster with a stop over and 1 hour layover than with a direct flight on Island Air.

RECENT EXPERIENCE

Our flight to Kauai was delayed by 2 hours without notice.  I mean, no one told us anything and instead had us sit and wait with no idea of what was going on.  Then, on our flight back to Maui, we arrived at the ticket check in counter to find a sign saying our flight was cancelled and that no one could check us in for an hour and 20 minutes.  We sat and waited and couldn’t go into the airport till we had a boarding pass.  Finally, we got checked in and got to our gate with no one there.  25 minutes after our flight was supposed to leave, a message over the intercom explained that our flight was delayed by over 4 HOURS!  Meanwhile, other flights with Island Air to Maui continued to board in front of us throughout the day.

We spoke with a supervisor (a major ordeal to obtain an audience with, but we had the time.)  The only solution he came up with was to buy a ticket with a rival airline!  Yes, it’s true!  The supervisor of Island Air told us if we really need to get to Maui in a timely manner, we should consider buying a ticket with another airline.

We also overheard a TSA employee mention that most locals know to use Hawaiian Airlines because of their punctuality.  He said, “It’s worth the extra few bucks to make sure you get there.”  So our day concluded with over 6 hours of delays and cancellations.

THE FUTURE

It pains us to watch Hawaii businesses go out of business in these harsh economic times, but if Island Air dies, (with a smile) I’ll chalk it up as Economic Darwinism.